Frequently Asked Questions
Once I place my order, when will I receive it?
Since almost all of our products are personalized, everything is made to order. We suggest that you should anticipate two to three weeks for production and shipping. Some items ship quicker, and some longer. Of course, holidays are a very busy time, so keep that in mind when ordering.
Will all of my items ship together?
Usually not; each product class is manufactured by a different crafter. However, if you order multiple items from the same category, they will most likely be shipped together.
When will I be billed?
When you place an order, we “pre-authorize” your credit card. Only when the order is ready to ship, are you actually charged.
What is your return policy?
Both Lakehouse Lifestyle and our crafters want you to be happy with your order. Personalized items will be replaced if there are any problems with workmanship or damage that occurred in shipping. For personalized items, we will produce them with the name and lake information exactly as provided by you. If we make a mistake, we will promptly correct it. If you have provided us with information that is miss-spelled or includes a typo, we can’t be held responsible. As my father used to tell me “measure twice, cut once.” So when it comes to personalization, double check, before placing the order.
What is your shipping method?
Our crafters use a variety of methods that are based on their location, the size of the product and the most efficient means available. Once they ship, you will be provided with an email, advising you of the shipping method and a tracking number.
Are maps available for all lakes?
While we have produced products for thousands of lake in the United States and Canada, information on every lake is not always available. We rely on USGS and DNR maps to create the lake images. Sometimes a lake is not available and others the depths may not be shown. If your lake is available, but has not been produced, there will be an additional $30 art charge for adding a new lake. We will advise you on any anomalies before producing your order.
Can a lake map be customized to show the location of my home?
Yes, there is an additional $25 customization charge for this and you will be provided copy to approve before your order is produced.